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Annual Reports 2020: 3 Programs

Part 3: Library Programs, Policies, & Services

This section is all about the library's Programs, Policies, and Services. The programming questions do require some calculations and organization of data. Pay attention to the grouping of the questions and answer questions based on the grouping or sub-heading. For instance, 'Summer Reading Program' or 'Early Literacy Program'.


  • Virtual Programming. DLD wants live virtual programming and it's viewers to be counted 'traditionally' for questions 3.17 - 3.80, with LIVE+24 hours viewers as attendance (the +24 hours came at a later date). If the library program was pre-recorded and released 'live' streamed on Facebook or another platform, that would still count as 'live'.
    • From DLD's instruction "For questions 3.17 through 3.80, include Live, virtual program sessions and program attendance regardless of topic. NOTE: Live, virtual programs are conducted via a Web conferencing or Webinar platform such as Facebook, YouTube, or Zoom, during which a library staff member (or other party sponsored by the library) is presenting to or interacting with an audience in real–time."
    • Libraries should have some discretion for determining what IS and what ISN'T a program, as well as what the attendance is. For instance, if a story-time has been pre-recorded but is shown live on Facebook, please consider both DLD's instruction along with your own judgement in counting it.
  • 3.1: Library Visits and Curbside: DLD has advised not to use curbside visits as actual library visits. 
  • 3.1a has been added, asking if your number of library visits is based on an estimate.

3.1 Library Visits

If total annual number is not available, typically the state says you may estimate this number by multiplying a 'normal' week by 52. Due to Covid, simply estimate to your best ability.

3.1 DLD has advised not to use curbside as library visits since patrons could not physically go in the building.

3.1a UPDATE: DLD has added a new question, 'Regarding the number of Library Visits entered, is this an annual count or an annual estimate based on a typical week or weeks?

3.2 3.3 Registered Borrowers

This is in regards to both registered 'Resident' (lives within the library's chartered to service area) and 'non-resident'. NCLS provides the answers to these in our Master AR Spreadsheet.

3.2: Look to the spreadsheet for this answer.

3.3: Look to the spreadsheet for this answer.

3.4 - 3.10 Written Policies

These questions are mostly straight forward regarding whether you have a particular policy. If you're not sure, look at your prior year annual report. If you have a question, please contact your NCLS consultant.


3.4 Does the library have an Open Meeting Policy? Y/N

  • While some libraries have an actual separate Open Meeting Policy, some have language that references compliance with Open Meetings Law in their bylaws or another policy. This would be satisfy this question.

3.6 Does the library have an Internet Use policyYou are legally required to have this! 

3.8 Does the library have a board-approved Conflict of Interest policy? You are legally required to have this! 

3.9 Does the library have a board-approved Sexual Harassment policyYou are legally required to have this! 

3.11 - 3.15 Accessibility

Indicate whether the library provides services to persons who cannot visit the library, and whether the library has assistive devices for the deaf and hearing impaired and blind and visually impaired. 

3.17-3.21 Program Sessions

A Library program Is a planned event with a date, time, targeted audience & focus (may be weekly; monthly; in a series, or single)

AUDIENCES: four main categories - Targeted or Intended Audience determines AUDIENCE category in which statistics are tallied.

  • Children: 0-11
  • Young Adults: 12-17 
  • Adult: 18 +
  • "All other Program Sessions" (DLD includes programming for 'Families' in this category)

TIPS for Library Sponsored Program

  • Count each session, regardless if it's in a series
  • Count each group visit to the library as one session
  • Count each visit to a school classroom as one session, count a visit to a group of combined classes as one session
  • Count each session for the INTENDED audience
  • Program sessions with NO attendance may NOT be counted.


3.22 ONE-ON-ONE Sessions

  • Count library activities that are delivered on a one-to-one basis such as tutoring, services to the homebound, etc.
  • Computer assistance-whether scheduled by appointment or occur during a schedule walk-in tine frame can be a one-on-one session; computer assistance occurring during a non-scheduled time should be tallied as a reference transaction.

3.24 - 3.29 Program Attendance


  • Count each person in the audience at each program session, regardless of the intended/targeted audience
  • Count attendance at EACH session in a program series
  • If a summer reading program is held but no additional programs are held, count total number of participants (children & young adults)
  • School visit? Count the total number of students in the class

3.30 - 3.51 Summer Reading

For this section, count programs held during the summer months: June - August .

  • Count programs for children, young adults, and adults.
  • Count programs and participation regardless of the theme used. 
  • Use guidance for numbers of programs, number of sessions and targeted audience as outlined under Library Sponsored Programs (3.1-Q3.28).
  • Count each child, young adult, and/or adult as registered to participate in a reading encouragement program if an 'official' library form as been completed. Or, participant has been placed on an official library list for such purpose.

3.52 - 3.82 Early/Adult/English Speaker/Digital Literacy

Early Literacy: Everything a child knows about communication BEFORE they learn to read and write. Programs for the targeted audience; birth to age 5 & parents/caregivers. Early Literacy program sessions may be for children, for parents/caregivers; or, for both.

Adult Literacy: Workforce Development programs with a targeted audience of non-adult literacy students. Programming includes tutor & student in use of library & its resources such as computers, library materials, job information, job search, test prep, GED prep, citizenship prep & other types of literacy assistance for adults. Sessions may be for groups or one-on-one.

ESOL: Programs that help speakers of other languages learn English. Sessions may be for groups or one-on-one. 

Digital Literacy: Ability to use information and communication techniques to find, evaluate, create and communicate information, requiring both cognitive & technical skills. Examples: Basic computer skills, create e-mail accounts, using social media, online applications & job search resources; may be groups or one-on-one sessions.

Teen-Led Activities: Activities in which teens lead in many aspects of the programming process including planning, design, marketing, and evaluation.