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Annual Reports 2020: 9 Service Outlet Info

Service Outlet Information

This section of the report contains 'outlet information'. This section is relatively easy as much of the information does not change year to year. Technology information (9.26-9.33) in it is automatically tracked by NCLS and provided to you in our Master AR Spreadsheet.


  • This is another section where your report from last year can help
  • The Interactive videoconferencing question (formerly 9.34) has been deleted. This has changed some of the numbering around it.
  • If the library does not have branches, 8.13 Annual Hours Open should equal 9.15 Public Service Hours Per Year for this outlet.


  • QUESTIONS 16, 16A, and 16B have further guidance below. 16A and 16B are new. 

16, 16A, 16B

Question 9.16 is an older Annual Report question. However, both 16A and 16B have been added due to COVID. These new questions cause confusion for answering all three. I suggest approaching each question like they're independent, where I've highlighted in blue what each question is basically asking.

9.16: Answer how many weeks was the library open? This will include weeks the public could enter the library before and during the pandemic.

  • 16A: Enter the Number of Weeks an Outlet Closed Due to COVID-19. This is the number of weeks during the year that due to the Coronavirus (COVID-19) pandemic, an outlet building was physically closed, and the public could not enter, when it otherwise would have been open.
    • Key words here are 'public could not enter', so simply put, how many weeks could the public not enter? Many libraries still are not letting the public enter, which is ok. Additionally (from DLD's instruction), "A building can be physically closed but still offer virtual, Wi–Fi, or "curbside" services outside the building."
    • 9.16 and 9.16A together should equal 52 (Weeks public could enter + weeks public could not enter = 52)
  • 16B Enter the Number of Weeks an Outlet Had Limited Occupancy Due to COVID-19. This is the number of weeks during the year than an outlet implemented limited public occupancy practices for in person services at the library building in response to the Coronavirus (COVID-19) pandemic.
    • Key words here are "limited public occupancy practices", so how many weeks during the pandemic are you letting patrons in the building? Limited public occupancy practices can include reduced hours open, limits on the number of public members inside the physical building, appointment only on–site library use, visitor time limits, closed stacks or meeting rooms, etc.
    • The Number of Weeks an Outlet Had Limited Occupancy Due to COVID–19 should not be greater than the Number of Weeks an Outlet is Open (Q9.16).

9.26 - 9.33 Technology Questions

NCLS provides answers for many of these questions in our Master AR Spreadsheet, based on the records and tools of our IT department. This includes the following in purple. Additionally there are some notes for questions in red we do not provide answers to.

  • 9.26 Internet Terminals Report the number of computers used by the general public to access the Internet. You can include laptops, Chromebooks, and more. 
  • 9.27 Number of Uses (sessions) of Public Internet Computer (If total annual number is not available, typically the state says you may estimate this number by multiplying a 'normal' week by 52. Due to Covid, simply estimate to your best ability.)
  • 9.28 Type of Connection
  • 9.29 Max Download Speed
  • 9.30 Max Upload Speed
  • 9.31 Internet Provider
  • 9.32 WiFi Restriction - Please use state note to explain if there is a restriction. This includes passwords, WiFi access only when the building is open, etc.
  • 9.33 WiFi Access Uses

9.34 - 9.37

Should you have a question regarding the definition of Videoconferencing, or Makerspace, here are DLD's explanations.

9.34 Interactive Videoconferencing Capability for Public UseThis has been newly deleted.

9.35 - 9.36 Accessibility Indicate whether the building is accessible to a person in a wheelchair and whether the rest of the outlet is accessible to a person in a wheelchair. 

9.37 Does your outlet have a Makerspace? – A Makerspace is a space in the library that allows patrons to create in a communal space using technology. This could include 3D printing, photo editing, video and audio recording/editing, animation, coding and programming, digital design, robotics, sewing and more.