Answering questions is a whole lot of the job. Patrons will ask about:
We call it a reference interview, but it's really just a conversation. Like any conversation, there's give and take. Be sure you understand what the patron is looking for and ask questions that will help you direct them to the best resource.
And remember, you don't have to give an instant answer. You can always say, "I don't know, but I can find out."
During most reference interactions you'll end up following the patron's lead and finding the resource that fits their need. But there are times when knowing where to go for the quick fact comes in handy! Here are a few sites that will serve you well:
You can also check out RUSA's Guidelines for Behavioral Performance of Reference and Information Service Providers.