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Annual Reports 2024: 8 Public Service Info

Public Service Information

This is a short and typically easy section. 

TIPS

  • If you don't have branches, then 8.10, 8.13, and 9.15 must match.
  • CURBSIDE: DLD has finally specified their guidance for counting hours regarding curbside. Curbside services (while the building is closed) does NOT count as being open. DLD acknowledges this is a change from everyone's assumptions.

8.6 - 8.9 Minimum Weekly Total Hours

8.6 - 8.9 Minimum Weekly Total Hours

Looking at the past reporting year, what was the MINIMUM hours scheduled open for a NORMAL week? A normal week excludes abnormalities like holidays, special events, etc.

For example, if your library was scheduled to be open for 25 hours a week and changed later to 30 hours in your reporting year, you would record the smaller of the two, 25 hours.

 

DLD's guidance is below:

  • Report the minimum weekly total scheduled public service hours for the reporting period.
  • A “minimum week” is a week in which the library is open its fewest regularly scheduled hours, and contains no holidays/special events. Include seven consecutive calendar days, from Sunday through Saturday, or whatever days the library is open during that period.
  • Extensive hours closed to the public due to natural disasters or other events should be excluded from the Minimum Weekly Total Hours even if the staff is scheduled to work.

8.10 - 8.13 Annual Total Hours

8.10 - 8.13 Annual Total Hours

Curbside service (while the building is closed) does NOT count as being 'open'. DLD acknowledges this is a change from everyone's assumptions. The building is only considered open if the public can come inside.

*If your library does not have branches (there are only a few who do), your answer for this should match question 9.15.

  • Extensive hours closed to the public due to natural disasters or other events should NOT be included the Annual Total Hours even if the staff is scheduled to work. This includes COVID.
  • Report the total annual public service hours for the reporting period.
  • Annual Total Hours must equal the sum of question 15 for all outlets listed on Part 9.
  • Minor variations in scheduled public service hours need not be noted.
  • Extensive hours closed to the public due to natural disasters or other events should be excluded from the Annual Total Hours even if the staff is scheduled to work.
  • If the library does not have branches (multiple outlets), Q8.13 Annual Hours Open should equal Q9.15, Public Service Hours Per Year for this Outlet.